Orders are currently shipped 2-6 days after your purchase unless shipping timeframe is indicated on the product's listing. Orders are currently shipped via USPS First Class mail. It takes an average (sometimes more, sometimes less) of 5-10 days (domestic) after package arrival scan for First Class Mail to reach its destination. Please note that this time frame depends on your location, relative to mine (New York!)
I do ship internationally! International orders can sometimes take anywhere from 1 to 4 weeks to be received, allowing time to reach your location or any carrier service delays. Thanks for your patience!
INCORRECT ADDRESS / LOST OR STOLEN ITEMS
Orders are shipped to the delivery address noted in the customer order. It is your responsibility to double check your shipping address before you finalize your order, as I do not issue re-shipments for incorrect address delivery. I am not responsible for lost or stolen packages that have delivery confirmation to the address that was provided. Once a shipping label is created and picked up by the carrier, the responsibility falls on you to file any claims with carriers for damaged, lost, and/or stolen shipments. If a package is returned or rejected, the customer will have to pay for re-shipment postage.
HOLIDAY ITEM ORDERS
Some of my items are geared toward a specific holiday, and I understand that in most cases, you are purchasing the item(s) for that holiday. I will always ship your item(s) within 2-6 days of your purchase. If I ship your item within this window, and you do not receive your package before the holiday due to shipping carrier delays, I do not issue refunds. Please see above and below to read more about ship time and tracking delays.
A small percentage of the packages I send are scanned improperly, or not scanned at all by USPS, and thus do not display tracking updates. Please note that if your package does not show updated tracking info, this is probably the case. This does not indicate a lost or unsent package. 99% of the time, the package is making its way through the mail very slowly. It should arrive to you in due time. If it does not, please contact your local post office. If you still do not receive your package within 30 days (45 days for international), I will re-ship your order.
Tracking stuck, or reporting package was delivered? I kindly ask that you first contact the shipper with tracking questions before reaching out to me. Often times, they will ask you to provide information that is specific to you or your location. Please also check with neighbors or surrounding buildings for instances where tracking shows as delivered. I am not responsible for package mis-delivery, or theft and cannot replace packages that are shown as having been delivered.
RETURNS & EXCHANGES
Apart from defective items, all sales are final, and no refunds or exchanges are given. If there's an issue with your product or you do not receive it, contact me within 30 days of your order’s shipping date (45 days for international orders) and we'll sort it out! Please read the above shipping sections for domestic and international orders above regarding shipping timeframes!
If an item is designated as a pre-sale item, it will be not be shipped out until the designated timeframe that is indicated on the listing. If a pre-sale ornament is purchased in the same transaction as an ornament that is NOT pre-sale, you will not receive either item until the pre-sale item is available for shipping per the designated shipping timeframe. However, if you purchase another item in the same transaction as the pre-sale ornament, such as a print with an ornament, you will receive the print in normal time, as the print will be shipping in a different package. There will be no refunds on pre-sale items.